I made a booking but can’t come. What should I do?

You’re always welcome to stop by, but we strongly recommend booking in advance to secure your preferred room and time slot. Walk-ins are subject to availability.

Absolutely! Players aged 15 and above are welcome. Some rooms may have age recommendations, so check with our team when booking.

For safety and gameplay reasons, personal lighting devices and phones are not allowed inside the game rooms. Some rooms include lighting as part of the puzzle. We’ll provide you with everything you need — including flashlights if required.

We get it — plans can change. Please notify us at least 3 business days in advance so we can reschedule or cancel your booking without penalties.

Your well-being is our priority. If you have conditions such as severe heart issues, epilepsy, claustrophobia, a pacemaker, or are pregnant — please consult with us before booking. Some games may not be suitable, and we reserve the right to restrict participation for safety reasons.

Your safety comes first. All rooms have emergency exits, and you may leave at any time. Our game masters monitor each session and will assist you if needed.

All rooms are monitored via cameras for your safety and game integrity. Use of unauthorized devices or external tools will result in immediate termination of the game without a refund.

Yes! Please visit our Contact page or email us directly. We’d be happy to discuss partnership opportunities and franchise models.

Most rooms are best suited for 2 to 5 players, depending on the theme. Larger groups can be split into teams and play multiple rooms simultaneously.

Absolutely. We fully respect cultural attire and have no dress code restrictions. You’re welcome to enjoy the game in any clothing that is comfortable and appropriate for you.